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Refunds Policy

At Start Digital we strive to provide you with the best products/services and an exceptional customer experience. We understand that sometimes things may not go as planned, and you may need to request a refund. To ensure fairness and transparency, we have formulated the following refund policy: 

Refund Eligibility: 

Refunds are only applicable for purchases made directly through our website. 

To be eligible for a refund, you must request it within 24 hours from the time of purchase. 

The product/service must be unused. 

How to Request a Refund: 

To initiate the refund process, please contact our customer support team within the 24-hour window via info@start-digital.co.uk 

Provide your order details, including the order number, date of purchase, and reason for the refund request. 

Refund Process: 

Once your refund request is received and approved, we will process the refund within 7 business days. 

The refund will be issued to the original payment method used during the purchase. 

Please note that depending on your payment provider, it may take additional time for the refund to reflect in your account. 

Non-Refundable Items: 

Certain products/services may not be eligible for refunds due to their nature (e.g., digital downloads, personalized items). 

Any exceptions to this policy will be clearly stated at the time of purchase. 

Contact Us: 

If you have any questions or concerns regarding our refund policy, please feel free to contact our customer support team at info@start-digital.co.uk 

Policy Updates: 

We reserve the right to modify or update this refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. 

By making a purchase on our website, you acknowledge that you have read and agree to abide by our refund policy. 

Thank you for choosing Start Digital. We appreciate your business and aim to ensure your satisfaction with every interaction. 

Start Digital 

1a Larkhill Place, 


L13 9BS 

0151 287 0415